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  Our Website Terms & Conditions
 
 

Your Statutory Rights are unaffected by our Terms & Conditions.

Please click on the links below to review all of our Terms and Conditions.
Privacy policy
Security Policy
Terms and Conditions

In addition to the above, every insurance policy has a specific set of terms and conditions that apply to it - referred to as the policy wording. 

We ALWAYS enable you to review the full policy wording, before you purchase cover from us. Once you have purchased cover, your fulfilment documents will include the policy wording.

We draw your attention to key aspects all our insurance policies.

Your right to cancel a policy

If you are not satisfied with a Policy we will cancel it and refund any premiums you have paid. We will do this providing you ask us to cancel a Policy within 15 days of purchase, without using the cover / making a claim - and agree that the cancellation will mean that no cover under the Policy ever existed.

Complaints & Resolving Issues

As required by the Association of British Insurers, we operate a comprehensive procedure.

Please click here to review the procedure in full.

If you have any questions or concerns with our Terms and Conditions, we welcome your enquiry - click here for our full contact details
 

 
Updates or changes to our Terms & Conditions

All of our Terms and Conditions are routinely reviewed and updated to ensure that they reflect the latest situation with regard to technology and data protection. In many cases, updates will reflect changes to improve the way your privacy and security are protected. Such changes are often recommended by either the Government such as the advice offered by the Office of fair trading.
To enable you to review any such changes we will also provide a synopsis of the areas that are updated here. There are no updates at present.
 

 
Comments on our Service

We welcome comments on any aspect of our website or policy or service - you can provide you feedback using your preferred communication method.

By e-mail cust.servuk@ace-ina.com
 
By Phone (from 09:00am to 5:00pm on weekdays
Freephone 0800 137926
 
By writing to:- Customer Services
Ashdown House
125 High Street
Crawley
West Sussex
RH10 1DQ


 

 

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